๐
Outdoor and customer service
fieldservice
manufacturing_execution
๐ก๏ธ RLS Protected
Technical staff planning, dispatch board, mobile work reports with photo documentation and digital signature.
Fachliche Bestimmung: Digitalise mobile customer service. Disponents schedule appointments on a visual dispatch board. Technicians view orders on smartphones/tablets, record working hours and consumed material, document damage via camera and let the customer sign directly on the touch screen. The finished service report is immediately archived as PDF.
โก Workflows and life cycles (5)
๐๏ธ Data models and fields (1)
๐ The Commission shall adopt delegated acts in accordance with Article 21 of this Regulation. (53)
๐ก๏ธ Regulatory and compliance
โก Workflows and life cycles
The Commission shall adopt the following measures:
cascade:business.maintenance.cycle
The following information shall be provided:
1. fieldservice
The Commission shall adopt the following measures:
field service
Aktionen: create_service_report
2. followup
Maintenance plans
Other assets
Aktionen: maintenance. schedule
3. ticket
Ticket in case of defects/disturbances
Tickets
Aktionen: create_ticket
External services โ accounting
cascade:business.work_report.billing
The following information shall be provided:
1. fieldservice
The Commission shall adopt the following measures:
field service
Aktionen: create_service_report
2. task
Follow-up of accounts
other tasks
Aktionen: create_task
3. ticket
Ticket in case of defects/disturbances
Tickets
Aktionen: create_ticket
The Commission shall adopt a decision on the application of this Regulation.
cascade_target:business.fieldservice.create
The following information shall be provided:
1. cascade
The Commission shall adopt a decision on the application of this Regulation.
The following is the list of the official languages of the European Union:
plan:command_field_service_agent
The following is the list of the main functions of the system:
1. field_service_agent
field_service_agent
The following is the list of the products:
Aktionen: field_service_agent
Report of the service
status:service_report
The following information is provided by the Commission on the basis of the information provided by the Member States:
1. draft
Draft
Status of the draft service report of the state machine.
2. scheduled
scheduled
The status of the service report of the state machine.
3. en_route
en_route
Status of the state machine servicebericht.
4. on_site
on_site
Status of the state machine servicebericht.
5. in_progress
in_progress
Status of the service report of the state machine.
6. completed
completed
Status of the service report of the state-of-the-art machinery.
7. cancelled
cancelled
Status of the state machine servicebericht.
๐๏ธ Data models and fields
๐ The Commission shall adopt delegated acts in accordance with Article 21 of this Regulation.
| Art | The method | Endpoint / path | Titel & Zweck | The Commission shall adopt the following: |
|---|---|---|---|---|
| โก REST API | DELETE | /api/v1/field-service/reports/{report_id}/time-entries/{entry_id} |
delete_time_entry
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/checklist-templates |
list_checklist_templates
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/checklist-templates/{template_id} |
get_checklist_template
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/dispatch |
dispatch_board
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/my-reports |
list_my_reports
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/reports |
list_reports
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/reports/{report_id} |
get_report
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/reports/{report_id}/materials |
list_materials
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/reports/{report_id}/pdf |
download_pdf
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/reports/{report_id}/photos |
list_photos
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/reports/{report_id}/time-entries |
list_time_entries
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/reports/{report_id}/timer |
get_timer
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/timesheet |
timesheet_csv
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /api/v1/field-service/timesheet/pdf |
timesheet_pdf
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst |
fieldservice_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst/dispatch |
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst/meine-einsaetze |
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst/neu |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst/new |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst/verwaltung |
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst/{report_id} |
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /aussendienst/{report_id}/edit |
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /fieldservice |
fieldservice_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /fieldservice/dispatch |
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /fieldservice/meine |
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /fieldservice/new |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /fieldservice/verwaltung |
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /portal/{slug}/serviceberichte |
service_reports_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | GET | /portal/{slug}/serviceberichte/{report_id}/pdf |
service_report_pdf_download
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| โก REST API | PATCH | /api/v1/field-service/reports/{report_id} |
update_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/checklist-templates |
create_checklist_template
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports |
create_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/assign |
assign_technician
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/cancel |
cancel_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/complete |
complete_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/complete-validated |
complete_report_validated
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/documents |
upload_report_document
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/email-pdf |
email_pdf
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/escalate-ticket |
escalate_report_to_ticket
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/material-pick |
prepare_material_pick
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/materials |
add_material
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/photos |
upload_photo
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/signature |
add_signature
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/status |
update_status
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/status-validated |
update_status_validated
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/time-entries |
add_time_entry
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/timer/discard |
discard_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/timer/start |
start_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/field-service/reports/{report_id}/timer/stop |
stop_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | PUT | /api/v1/field-service/reports/{report_id}/acceptance |
update_acceptance
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | PUT | /api/v1/field-service/reports/{report_id}/checklist |
update_checklist
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | PUT | /api/v1/field-service/reports/{report_id}/summary |
update_summary
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| โก REST API | POST | /api/v1/fieldservice/reports |
Save the report
Storage servicebericht and time and signature
|
fieldservice:write
|
๐ก๏ธ Regulatory and compliance
Dieses Modul unterliegt folgenden gesetzlichen, regulatorischen und Revisionsstandards:
- The Commission shall adopt the following measures:
- BGB acceptance of works contracts (ยง640)
Connected modules: