🚐
Servicio al aire libre y servicio al cliente
fieldservice
manufacturing_execution
🛡️ RLS Protected
Planificación de la utilización de los técnicos, tablero de expedición, informes móviles de trabajo con documentación fotográfica y firma digital.
Fachliche Bestimmung: Digitaliza el servicio móvil al cliente. Los dispuestos planifican las citas en una placa de despacho visual. Los técnicos ven las solicitudes en teléfonos inteligentes/tabletas, capturan las horas de trabajo y el material consumido, documentan los daños por cámara y dejan que el cliente firme directamente en la pantalla táctil.
⚡ Flujos de trabajo y ciclos de vida (5)
🗄️ Modelos de datos y campos (1)
🔌 Puntos de inicio (UI y API) (53)
🛡️ Regulación y cumplimiento
⚡ Flujos de trabajo y ciclos de vida
mantenimiento / Restauración
cascade:business.maintenance.cycle
Cascada (review_gated)
1. fieldservice
Recopilación de los gastos de servicio exterior
Servicio de campo
Aktionen: create_service_report
2. followup
Planificación de los sucesos de mantenimiento
Activos
Aktionen: mantenimiento.
3. ticket
Tickets en caso de defecto/disturbio
Tickets
Aktionen: create_ticket
Servicio exterior → Cuentas
cascade:business.work_report.billing
Cascada (review_gated)
1. fieldservice
El ejercicio de la actividad de servicio exterior
Servicio de campo
Aktionen: create_service_report
2. task
Traslado de las cuentas
tareas
Aktionen: create_task
3. ticket
Tickets en caso de defecto/disturbio
Tickets
Aktionen: create_ticket
Servicio exterior / informe de servicio
cascade_target:business.fieldservice.create
Cascada (review_gated)
1. cascade
Servicio exterior / informe de servicio
En el caso de los servicios de campo, el agente de servicio de campo deberá:
plan:command_field_service_agent
Plan durable comprobado (durable_plan), inicio: manual_command.
1. field_service_agent
field_service_agent
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Aktionen: field_service_agent
Informe de servicio
status:service_report
Las operaciones de la máquina de estado observable (solo observable) no se obligan a realizar.
1. draft
proyecto
Estado de la máquina de estado serviciobericht.
2. scheduled
el tiempo de
Estado <unk>programado <unk> del informe de servicio de la máquina de estado.
3. en_route
en_route
Estado de la máquina de estado serviciobericht.
4. on_site
on_site
Estado <unk>on_site<unk> del informe de servicio de la máquina de estado.
5. in_progress
in_progress
Estado <unk>in_progress<unk> del informe de servicio de la máquina de estado.
6. completed
finalizado
Estado <unk>completado<unk> del informe de servicio de la máquina de estado.
7. cancelled
cancelado
Estado de la máquina de estado serviciobericht.
🗄️ Modelos de datos y campos
🔌 Puntos de inicio (UI y API)
| Art | El método | Punto final / camino | Titel & Zweck | Reacción |
|---|---|---|---|---|
| ⚡ REST API | DELETE | /api/v1/field-service/reports/{report_id}/time-entries/{entry_id} |
delete_time_entry
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/checklist-templates |
list_checklist_templates
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/checklist-templates/{template_id} |
get_checklist_template
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/dispatch |
dispatch_board
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/my-reports |
list_my_reports
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports |
list_reports
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id} |
get_report
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/materials |
list_materials
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/pdf |
download_pdf
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/photos |
list_photos
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/time-entries |
list_time_entries
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/timer |
get_timer
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/timesheet |
timesheet_csv
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/timesheet/pdf |
timesheet_pdf
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst |
fieldservice_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/dispatch |
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/meine-einsaetze |
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/neu |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/new |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/verwaltung |
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/{report_id} |
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/{report_id}/edit |
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice |
fieldservice_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/dispatch |
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/meine |
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/new |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/verwaltung |
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /portal/{slug}/serviceberichte |
service_reports_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /portal/{slug}/serviceberichte/{report_id}/pdf |
service_report_pdf_download
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | PATCH | /api/v1/field-service/reports/{report_id} |
update_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/checklist-templates |
create_checklist_template
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports |
create_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/assign |
assign_technician
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/cancel |
cancel_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/complete |
complete_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/complete-validated |
complete_report_validated
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/documents |
upload_report_document
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/email-pdf |
email_pdf
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/escalate-ticket |
escalate_report_to_ticket
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/material-pick |
prepare_material_pick
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/materials |
add_material
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/photos |
upload_photo
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/signature |
add_signature
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/status |
update_status
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/status-validated |
update_status_validated
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/time-entries |
add_time_entry
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/discard |
discard_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/start |
start_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/stop |
stop_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/acceptance |
update_acceptance
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/checklist |
update_checklist
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/summary |
update_summary
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/fieldservice/reports |
Salvamiento del informe
Rechoque de servicio, tiempo y firma
|
fieldservice:write
|
🛡️ Regulación y cumplimiento
Dieses Modul unterliegt folgenden gesetzlichen, regulatorischen und Revisionsstandards:
- GoBD RevisionesArchivización segura de documentos
- BGB aceptación de contratos de trabajo (§640)
Modulos vinculados: