🚐
Servizi esterni e servizi al cliente
fieldservice
manufacturing_execution
🛡️ RLS Protected
Progetto di intervento tecnico, scheda di spedizione, rapporti di lavoro mobili con documentazione fotografica e firma digitale.
Fachliche Bestimmung: Digitalizzare il servizio clienti mobile. I dispensieri pianificano appuntamenti su una scheda di dispaccio visivo. I tecnici visualizzano gli ordini su smartphone/tablet, registrano le ore di lavoro e il materiale consumato, documentano i danni tramite telecamera e fanno firmare direttamente sul touch screen.
⚡ Flussi di lavoro e cicli di vita (5)
🗄️ Modelli di dati (1)
🔌 Punto di partenza (UI & API) (53)
🛡️ Regolamentazione e conformità
⚡ Flussi di lavoro e cicli di vita
manutenzione / Riparazione
cascade:business.maintenance.cycle
Cascade (review_gated).
1. fieldservice
Importo di servizi esteri
Servizio di campo
Aktionen: create_service_report
2. followup
Pianificazione della manutenzione
attività
Aktionen: manutenzione.orario
3. ticket
Billett per difetti/disordini
biglietti
Aktionen: create_ticket
Servizi esteri → fatturato
cascade:business.work_report.billing
Cascade (review_gated).
1. fieldservice
Importo di servizio esterno / rapporto di servizio
Servizio di campo
Aktionen: create_service_report
2. task
Trascorso delle spese
compiti
Aktionen: create_task
3. ticket
Billett per difetti/disordini
biglietti
Aktionen: create_ticket
Servizio esterno / servizio
cascade_target:business.fieldservice.create
Cascade (review_gated).
1. cascade
Servizio esterno / servizio
Ordine d'uso: agente di servizio sul campo
plan:command_field_service_agent
Controllato piano duraturo (durable_plan), inizio: manual_command.
1. field_service_agent
field_service_agent
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Aktionen: field_service_agent
Relazione del servizio
status:service_report
La macchina in stato di osservazione (solo osservabile) non è obbligatoria.
1. draft
Progetto
Statuto <unk>progetto <unk> della macchina di stato serviziobericht.
2. scheduled
programma
Statuto <unk>di programma <unk> del servizio di stato della macchina.
3. en_route
en_route
Statuto <unk>en_route<unk> del servizio di macchina di stato.
4. on_site
on_site
Statuto <unk>on_site<unk> del servizio di macchina di stato.
5. in_progress
in_progress
Statuto della macchina di stato serviziobericht.
6. completed
completato
Statuto <unk>completed<unk> del servizio di stato della macchina.
7. cancelled
Cancellato
Statuto della macchina di stato serviziobericht.
🗄️ Modelli di dati
🔌 Punto di partenza (UI & API)
| Art | Metodo | Punto finale / percorso | Titel & Zweck | Il diritto |
|---|---|---|---|---|
| ⚡ REST API | DELETE | /api/v1/field-service/reports/{report_id}/time-entries/{entry_id} |
delete_time_entry
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/checklist-templates |
list_checklist_templates
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/checklist-templates/{template_id} |
get_checklist_template
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/dispatch |
dispatch_board
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/my-reports |
list_my_reports
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports |
list_reports
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id} |
get_report
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/materials |
list_materials
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/pdf |
download_pdf
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/photos |
list_photos
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/time-entries |
list_time_entries
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/timer |
get_timer
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/timesheet |
timesheet_csv
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/timesheet/pdf |
timesheet_pdf
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst |
fieldservice_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/dispatch |
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/meine-einsaetze |
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/neu |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/new |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/verwaltung |
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/{report_id} |
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/{report_id}/edit |
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice |
fieldservice_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/dispatch |
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/meine |
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/new |
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/verwaltung |
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /portal/{slug}/serviceberichte |
service_reports_page
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /portal/{slug}/serviceberichte/{report_id}/pdf |
service_report_pdf_download
Semantic binding: not_evaluated; mutation=False
|
fieldservice
|
| ⚡ REST API | PATCH | /api/v1/field-service/reports/{report_id} |
update_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/checklist-templates |
create_checklist_template
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports |
create_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/assign |
assign_technician
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/cancel |
cancel_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/complete |
complete_report
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/complete-validated |
complete_report_validated
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/documents |
upload_report_document
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/email-pdf |
email_pdf
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/escalate-ticket |
escalate_report_to_ticket
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/material-pick |
prepare_material_pick
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/materials |
add_material
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/photos |
upload_photo
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/signature |
add_signature
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/status |
update_status
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/status-validated |
update_status_validated
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/time-entries |
add_time_entry
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/discard |
discard_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/start |
start_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/stop |
stop_timer
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/acceptance |
update_acceptance
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/checklist |
update_checklist
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/summary |
update_summary
Semantic binding: not_evaluated; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/fieldservice/reports |
Salvare il rapporto
Storage Servicebericht e tempi e firma
|
fieldservice:write
|
🛡️ Regolamentazione e conformità
Dieses Modul unterliegt folgenden gesetzlichen, regulatorischen und Revisionsstandards:
- - la gestione dei documenti
- BGB Accettazione dei contratti di lavoro (§640)
Moduli collegati: