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🏠 Vse module / manufacturing_execution / Izvenzemska služba in storitev za stranke
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Izvenzemska služba in storitev za stranke

fieldservice manufacturing_execution 🛡️ RLS Protected

Tehničarje-planiranje uporabe, deska za pošiljanje, mobilni delovni poročili s fotodokumentiranjem in digitalnim podpisom.

Fachliche Bestimmung: Digitalna mobilna storitev za stranke. Obiskovalci načrtujejo sestanke na vizualni deski za pošiljanje. Tehniki gledajo naročila na pametnih telefonih/tablicah, zaznavajo delovne čase in porabljen material, dokumentirajo poškodbe s kamero in strankam dovolijo, da podpišejo neposredno na dotaknem zaslonu.

⚡ Delo in življenjski cikli

vzdrževanje / popravilo cascade:business.maintenance.cycle

Vključen v kategorijo "vključen"

1. fieldservice
Izvedba poročila o izvajanju zunanje službe
poljska služba
Aktionen: create_service_report
2. followup
Obseg vzdrževanja
sredstva
Aktionen: vzdrževanje.
3. ticket
Vlog za pomanjkljivosti/motnje
vstopnice
Aktionen: create_ticket

Izven delovne službe → Odštevilka cascade:business.work_report.billing

Vključen v kategorijo "vključen"

1. fieldservice
Vključenost v zunanjo službo / poročilo o službah
poljska služba
Aktionen: create_service_report
2. task
Izračunovni postopki
naloge
Aktionen: create_task
3. ticket
Vlog za pomanjkljivosti/motnje
vstopnice
Aktionen: create_ticket

Izvenzemska služba / poročanje o storitvah cascade_target:business.fieldservice.create

Vključen v kategorijo "vključen"

1. cascade
Izvenzemska služba / poročanje o storitvah

Uporabniški nalog: agent za terensko službo plan:command_field_service_agent

Preverjen trajnen načrt (durable_plan), začetek: manual_command.

1. field_service_agent
field_service_agent
{"key": "execute_command", "label": "Befehl prüfen, ausführen oder zur Freigabe vorlegen", "adapter": "agent.execute", "agent": "field_service_agent", "condition_fact": null}
Aktionen: field_service_agent

Izjava o storitvi status:service_report

Prehodov v zvezi s tem niso prisiljeni <unk> glej potrditev storitve.

1. draft
predloga
Status <unk>izraz <unk> servisnega poročila stanja stroja.
2. scheduled
načrtovano
Status <unk>plenjeno <unk> poročilo o stanju stroja.
3. en_route
en_route
Status <unk>en_route<unk> stanja stroja servisbericht.
4. on_site
on_site
Status <unk>on_site<unk> storitev stanja stroja.
5. in_progress
in_progress
Status <unk>in_progress<unk> stanja stroja servisbericht.
6. completed
dokončana
Status <unk>dokončen<unk> poročil o stanju stroja.
7. cancelled
preklicano
Status <unk>odpovedan<unk> poročil o stanju stroja.

🗄️ Podatki in polja

ServiceReport service_reports RLS Aktiv
7 Polja / stolpci

Digitalni poročili o storitvah z delovnimi urami, uporabo materialov in podpisom strank.

Feldname Vrsta podatkov Obveznost Schlüssel Poseben pomen
id UUID Nein PK Identifikacija poročil
tenant_id UUID Nein - Izkaz za stranke (RLS)
report_number VARCHAR(100) Ja * - Število poročanja
customer_id UUID Nein FK ➔ customers.id _GT19_0__
technician_id UUID Nein FK ➔ users.id Izvedbeni tehničarji
customer_signature TEXT Nein - Podpis z kodom Base64
status VARCHAR(50) Nein - Status (izraz, podpis, račun)

🔌 Izhodišče (UI & API)

Art Sredstva Končna točka / pot Titel & Zweck Pravilo
⚡ REST API DELETE /api/v1/field-service/reports/{report_id}/time-entries/{entry_id}
delete_time_entry
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API GET /api/v1/field-service/checklist-templates
list_checklist_templates
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/checklist-templates/{template_id}
get_checklist_template
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/dispatch
dispatch_board
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/my-reports
list_my_reports
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports
list_reports
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}
get_report
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/materials
list_materials
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/pdf
download_pdf
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/photos
list_photos
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/time-entries
list_time_entries
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/timer
get_timer
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/timesheet
timesheet_csv
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/timesheet/pdf
timesheet_pdf
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst
fieldservice_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst/dispatch
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst/meine-einsaetze
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst/neu
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst/new
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst/verwaltung
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst/{report_id}
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /aussendienst/{report_id}/edit
fieldservice_detail_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /fieldservice
fieldservice_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /fieldservice/dispatch
fieldservice_dispatch_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /fieldservice/meine
fieldservice_meine_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /fieldservice/new
fieldservice_new_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /fieldservice/verwaltung
fieldservice_management_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /portal/{slug}/serviceberichte
service_reports_page
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API GET /portal/{slug}/serviceberichte/{report_id}/pdf
service_report_pdf_download
Semantic binding: not_evaluated; mutation=False
fieldservice
⚡ REST API PATCH /api/v1/field-service/reports/{report_id}
update_report
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/checklist-templates
create_checklist_template
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports
create_report
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/assign
assign_technician
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/cancel
cancel_report
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/complete
complete_report
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/complete-validated
complete_report_validated
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/documents
upload_report_document
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/email-pdf
email_pdf
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/escalate-ticket
escalate_report_to_ticket
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/material-pick
prepare_material_pick
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/materials
add_material
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/photos
upload_photo
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/signature
add_signature
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/status
update_status
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/status-validated
update_status_validated
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/time-entries
add_time_entry
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/timer/discard
discard_timer
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/timer/start
start_timer
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/timer/stop
stop_timer
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API PUT /api/v1/field-service/reports/{report_id}/acceptance
update_acceptance
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API PUT /api/v1/field-service/reports/{report_id}/checklist
update_checklist
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API PUT /api/v1/field-service/reports/{report_id}/summary
update_summary
Semantic binding: not_evaluated; mutation=True
fieldservice
⚡ REST API POST /api/v1/fieldservice/reports
Prilagoditev
Storitev podatkov, časovnih in podpisnih podatkov
fieldservice:write

🛡️ Regulatorska in skladnost

Dieses Modul unterliegt folgenden gesetzlichen, regulatorischen und Revisionsstandards:

  • GDZ RevisijeZagotavljanje dokumentov
  • BGB Odobravanje delovnih pogodb (§640)
Povezani moduli:
➔ workorders ➔ customers ➔ calendar ➔ finance